Artefact 4

In the present, hospitality is everywhere. Be it hotels, restaurants or out on the streets, the service industry continues to grow in today's modernised world.

C.r. Yvette

Hotels:

In today's hotels, service and demands from guests are high. Hotels are one of the main industries of hospitality as in the past, hospitality was known for basic accommodation and food & beverages. Now, the hotel industry generates the most revenue compared to the rest. Through knowledge, although the vision of hospitality has changed, from a non-profit organization to a commercial business due to urbanization and changing the perception of trust in people.

From Kirwin's experience as a host, he feels that it is impossible to have a wide connection to know every of your guest that you are serving so everyone still starts of being strangers then guest then friends. Hotel provides hospitality service through services like facilities, guest relations, follow ups, welcoming, departing and lastly food and complementary. It does not only revolve around 2 personally, it might include a group or even more. The hospitality services in hotel does not start when the guest arrives in the hotel instead it started way before it, when he/she is making reservations or reviewing the blogs or web page; of how it makes them feel and impress them.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

C.r. Yvette

Restaurants, together with Hotels, is also one of the main industries of Hospitality from the past till today. In the past, restaurants were only set up during the 1950s for commercial business (Popina). However, now that the industry is modernised, restaurants are a daily necessity for customers. Nowadays restaurants uses hard selling methods to attract people using their image and reputation they had built up over the years and they aim to provide hospitality services through food and guest relations, which is their speciality.

From Siew Lian's experience as a waitress, other than the fact that the waiter has to be friendly, they also have to work together with the chef to make sure that the orders are correct. If the food does not suit the customer's taste, it would lower their expectations of the restaurant. In addition, technology has improved over the years and customers does not necessarily need to receive direct service from the staff. For example, customers can now order from a tablet given to them at the table.









~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

C.r. Yvette

Cruises have only recently been added into the hospitality industry, however, it continues to serve guests and build relationships with the guest and staffs of the cruise. Today's ships offer new on-board features like water parks, in-door golf, ice-skating rinks, etc. and facilities to accommodate family members travelling together, hence providing comfort and a chance for families to bond. Hence, cruise ships now offer an array of modernised facilities, amenities and services that exceed the expectations of guests.

Based on Yvette's experience as a guest, cruising staffs tends to be much more friendly in nature as they tend to personally communicate with the guests on board as they have more direct contact with the guests especially for cruises to "nowhere". From here, you can see the relationship build up between guests and the staffs of the cruise, which allows the guest to feel more comfortable and "at home".

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

C.r. Yvette

Airlines has only been recommended in the late 1970s, which is still considered a new technology which scientists are still struggling to invent and upgrade. Their aim of providing hospitality service is very precise and personalised. The airline industry gives customers the ability to travel long distances in a fraction of a time than taking other transportation. Their main aim is to inform their guests about their safety and emphasise to them the Dos and Don’ts in the plane. In addition, they provide personal services like what the FNB does.

Due to technology, most guests do not need to have face to face communication with staffs anymore. From Kirwin's experience as a guest, airline booking does not need to have face to face contact with the guest anymore. Instead, he could just book online or using machines. This increases efficiency and convenience for guests. Hence hospitality provided in airplanes does not necessarily come from providing a guest with something and instead it is more towards satisfaction and expectations of the guest.



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

In a nut shell, we included all this picture to show the present hospitality service through our prior knowledge. In addition also some of the new industries which wasn’t present in the past hospitality in the Ancient Rome. As servicing and hospitality comes in many form, hence to have a comprehensive look in the industry, it will be good if we have knowledge of most of the hospitality section.